Store Policies:

 

Terms And Conditions:

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% human hair and each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. 

 

Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.

Order Processing/Shipping Information

Bella Nia Hair Collection is not responsible for lost or stolen packages. Tracking information will be provided to you directly when your order is fulfilled.

• Please allow 2-3 days for processing.

• Please allow 5-8 days of shipping.

• Please allow up to 8-10 business days for processing and shipping during online sales and promotions

• If you have any questions regarding our processing or shipping, please feel free to contact us before placing your order at bellaniahaircollection@gmail.com 

• Once your order is placed all sales are FINAL.

• Business days are considered Monday-Friday, excluding federal holidays. All orders placed over the weekend or Federal holidays will begin processing the following business day.

• Order processing is completed in the order in which they are placed in our system. As we cannot expedite orders.

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at Bellaniahaircollection@gmail.com 

Shipping to PO Boxes: Please note that UPS DOES NOT SHIP to PO Boxes. If your order is submitted with a PO Box in the Shipping section, we will contact you to choose an alternate address and, if required, submit your order to payment review.

Signing for your shipment: A signature is required for ALL our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please email: Bellaniahaircollection@gmail.com
 

COVID-19

Due to COVID-19, please expect possible delays with processing and shipping. To protect our staff, we will not be able to accept return shipments – there will be no return or exchanges allowed. 

 

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Return & Replacement Policy

All items offered on bellaniahaircollection.com are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted.
 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. 

Policy Changes

Bella Nia Hair Collection reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Limitation of Liability

Bella Nia Hair Collection LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Bella Nia Hair Collection is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Bella Nia Hair Collection LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Submissions

Apart from your personal information, any communication or material you send to the Bella Nia Hair Collection, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Bella Nia Hair Collection site may be used by Bella Nia Hair Collection for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Bella Nia Hair Collection, you irrevocably transfer and assign to Bella Nia Hair Collection and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material.  Bella Nia Hair Collection is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Bella Nia Hair Collection Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

 

 

 

PRIVACY POLICIES

Bella Nia Hair Collection (“www.bellaniahaircollection.com  ” or “we” or “us”) has created this privacy policy (this “Privacy Policy”) in order to demonstrate its commitment to user, visitor and customer privacy with regard to the Bella Nia Hair Collection web site at www.bellaniahaircollection.com  (the “Website”). Privacy on the Website is of great importance to us. Because we gather important information from our users, visitors and customers (collectively “Customers” or “you” or “your”, we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing this Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located at: http:// www.bellaniahaircollection.com  

We require Customers who register to use the services offered on our Website (collectively, the “Service”) to give us contact information, which may include but is not limited to the Customer ’s name, company name, address, phone number, email address, cookies, IP logs, billing information, billing name and address, credit card number, and other information (collectively “Personal Information”). Besides the Personal Information, we may also collect other information regarding your use of the Website. From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. You can opt out of providing this additional information by not entering it when asked or not using the Website, although not providing it may hinder your ability to use the Website. You can update or remove your Personal Information at any time by logging into the Website and editing your Personal Information within your profile, but you should be aware that archival or back–up copies of said information will not cease to exist and Bella Nia Hair Collection shall not be liable for any problems in this editing process. You can view your updated profile to confirm that your edits have been made to the extent available on the Website.

We use the information that we collect to provide and maintain the Website as we deem appropriate in our sole discretion. We may also use the information to contact you to further discuss interest in our company, the services that we provide, and to send information regarding our company or partners, such as promotions and events. You may be invited to receive an email newsletter or other correspondence by providing an email address. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with any legal processes and/or law enforcement requests, or in order to conduct any business as we, in our sole subjective discretion, deem reasonable. We may also email (or send via other methods) information regarding updates to the Website or Bella Nia Hair Collection, and may send a customer newsletter, or other correspondence. You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you, or by e–mailing us at our Customer Service Department (bellaniahaircollection.com). Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order. Any opt–out by you is not deemed valid until processed by Bella Nia Hair Collection. It is your obligation to verify that you have been opted–out. Bella Nia Hair Collection shall not be liable for problems with the opt– out procedures. Except as we explicitly state at the time we request information, or as provided for herein or in the Bella Nia Hair Collection Terms of Use Agreement, we do not disclose to third parties the information provided. All financial and billing information that we collect through the Website is used solely to check the qualifications of prospective customers and to bill for the Service. This billing information is not used by Bella Nia Hair Collection for marketing or promotional purposes, except as provided for herein. We may use a third– party intermediary to manage the credit card processing and we may share any appropriate information with them.
You may be using the Website to host data (including but not limited to pictures, email correspondence with other users and other content) and information (“Data”). We will not review, share, distribute, print, or reference any such Data except as provided herein and in the Bella Nia Hair Collection Terms of Use, as may be required by law, or in order to conduct any business that we, in our sole subjective discretion, deem reasonable. Individual records may at times be viewed or accessed for the purpose of resolving a problem, support issue, suspected violation of any of the terms of this Website, as may be required by law, or as deemed necessary by Bella Nia Hair Collection. Of course, you are responsible for maintaining the confidentiality and security of your user registration and password. Bella Nia Hair Collection may also collect certain information from visitors to, and users of, the Website, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our website in order to constantly improve the quality of the Service. We may also track and analyze non identifying and aggregate usage and volume statistical information from you and provide such information to third parties. Bella Nia Hair Collection does not wish to collect any Personal Information (or any information at all) from any persons under 18 years old. If you are under 18 years old, you may not use the Website.

Correcting and Updating Your Information

If you need to update or change your registration information, you may do so by editing the user record to the extent allowed on the Website. To update your User Profile, log in to Bellaniahaircollection.com website and then add or update your information.

Cookies

When you view our websites, we may store some information on your computer ’s hard drive. This information will be in the form of a “Cookie.” Cookies enable us to establish the shopping cart session and allow you to purchase Bella Nia Hair Collection products on–line at our site. Most web browsers automatically accept Cookies, but you can change your browser to prevent that. Without accepting a Cookie, you can browse through our site, but you will be unable to establish a shopping cart session and make a purchase on–line.

Security

The security of your personal information is important to us. When you enter sensitive information, such as credit card number on our registration form, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card details are stored encrypted using AES–256 encryption. As a level 1 PCI–DSS compliant service provider we follow all PCI–DSS requirements and implement additional generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at bellaniahaircollection@gmail.com.

Additional Information
This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to Bella Nia Hair Collection Administrator by emailing such questions to bellaniahaircollection@gmail.com.

Updates to our Privacy Policy

If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may send an email notifying user of the changes. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred. If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department